Refund policy

Returns & Exchanges

 

We make every piece to order. Most items cannot be reused due to their nature, so we kindly ask that you review the information below before purchasing.

Eligibility & Return Window

 

    • Notify us of your intent to return within 14 days of receiving the product.
    • Once you receive a return label, send the item back within 10 days.
    • Items must be unused, in their original packaging, and in the same condition as received.
Note: Because items are made to order, a restocking fee applies (see below).

Restocking Fee

 

    • Orders cancelled more than 2 hours after purchase: 200 EUR / 230 USD.
    • Orders already shipped: 400 EUR / 470 USD (covers taxes, admin fees, shipping/packaging, insurance and lost materials).
    • Card payments: an additional 3% payment processor fee is deducted (set by the processor).
    • If a ring has already been sent for laboratory certification, the certificate cost will also be deducted.

How to Start a Return

 

    1. Email hello@deviajewelry.com with your order number and reason for return.
    2. Wait for our reply with your return authorization and shipping label (where applicable).
    3. Pack the item securely in original packaging and ship within 10 days of receiving the label.
Important: Do not send items back without contacting us first; unauthorized returns may be ineligible for a refund.

Return Shipping

 

We have return workshops in the USA and Spain. We will direct you to the appropriate location once you contact us. Restocking fee already includes outbound shipping label and insurance.

USA returns: Jupiter, Florida
International & other countries: Valencia, Spain

Please wait for our instructions and documentation before sending any item.

Refunds

 

    • Refunds are issued after we receive and inspect your return, typically within 1 business day and no later than 5 business days.
    • Your bank or card issuer may require additional time to post the credit to your original payment method.

Products Exempt from Returns

 

    • Customized or individually designed jewelry
    • Personalized items (e.g., engraving)
    • Items using individually sourced gemstones to your specifications
    • Items purchased during sales or with discounts
    • Rushed processing fees
    • Post-production order upgrades (e.g., gold type change, gemstone size or shape change, band width increase)
    • Custom order deposit fees
    • Gift cards

Partial Refunds

 

    • Items not in their original condition, damaged, or missing parts not due to our error
    • Items returned after 14 days from the return notice date

Wrong Ring Size (Resizing Options)

 

Providing the correct ring size is the buyer’s responsibility. Most rings can be resized, with limits depending on the design.


Options

 

    1. Our resize service: 250 EUR / 285–300 USD* (includes outbound and return shipping labels).
    2. Local jeweler: You may use a trusted local jeweler; however, this voids our 1-year warranty. Please verify reviews before proceeding.

Some styles have limited resize ranges (often no more than one size). Bands with all-around patterns are typically not resizable. In such cases, we can discuss an exchange or a complete remake (quoted individually).

*Prices are fixed in EUR. USD and other currency amounts may vary with exchange rates.

Exchanges

 

We replace items if they are defective or damaged. In some situations, a ring exchange may be offered for a fee. Each case is unique—please email hello@deviajewelry.com.

Warranties

 

    • 1-year warranty covering manufacturing defects and gemstones that become loose or fall out due to production issues.
    • The warranty does not cover damage from careless use or certain fragile gemstones.
    • Resizing or alterations by another jeweler, or signs of unusual wear, void the warranty.
    • Please handle jewelry with care, follow the provided care instructions, and visit a professional jeweler for maintenance.
    • Warranty repairs are performed in workshops located in the USA and Spain.

Contact

 

Questions? Email us at hello@deviajewelry.com. Please include your order number and any relevant details.